FAQs

 How long does My delivery takes?

Normally when you placed an Order, it takes within 24-36 Hours to get the tracking number to you  Via email or SMS. However, some tracking number may take about 2-4 days to locate the exact location of an Order. Once you have the tracking number, it will take 5-12 Days to get deliver.

We're doing our very best to Ship orders out ASAP, however, delays can be happened that are out of our control. We aim to be as transparent as possible with our customers.

Can i cancel my Order? 

You can cancel your Order if we haven’t dispatch the product to our shipping partner, it will happen within the time frame of 12-24 hours. 

For any other inquiry please feel free to contact us info@newmartstore.com.au 
we typically respond to the email within 2-3 hours 
Thank you